understanding, friendliness, and respect for feelings;
assert oneself when appropriate; take an interest in
what people say and why they think and act as they do.
common goals among different parties in conflict; clearly
present the facts and arguments of your position; listen
to and understand other party's position; create possible
ways to resolve conflict; make reasonable compromises.
thoughts and feelings to justify a position; encourage
or convince others; make positive use of rules or values;
demonstrate ability to have others believe in and trust
you because of your competence and honesty.
cooperatively with others; contribute to group with ideas
and effort; do own share of work; encourage team members;
resolve differences for the benefit of the team; responsibly
challenge existing procedures, policies, or authorities.
Cultural Diversity: Work
well with people having different ethnic, social, or
educational backgrounds; understand the concerns of members
of other ethnic and gender groups; base impressions on
a person's behavior, not stereotypes; understand one's
own culture and those of others and how they differ;
respectfully help people in these groups make cultural
adjustments when necessary.