Frequently Asked Questions (FAQs)
Taking the Test, Accessing Test History, and Online Purchases
These answers apply to all three of our websites: Career Key®, Career Key® Canada, and Self-Employment KeyTM
What is a User Code?
Where do I get a User Code?
After getting a User Code, how do I take the test?
How do I make a group purchase of multiple test-takings?
How do I return to the summary page showing the test results and occupations I identified?
How do I learn more about the research foundation for each test?
After I finish The Career Key test, how can I explore and learn more about additional occupations?
Who has access to my Career Key results?
Who is SWREG?
Troubleshooting
Using our Online Store & Purchasing ePublications
What is a User Code?
A four-letter/number code is necessary to login to take the test. You also need it to return to your test results. It is not case-sensitive; you can use either lower- or upper-case letters.
Where do I get a User Code?
- You receive one when you pay to take the Career Key test, or
- You receive one from a person or organization (e.g,. school, college, career center) that purchased multiple tests through our group purchase program.
If you purchase a test, you receive a User Code twice from our payment vendor SWREG:
- On the screen confirming your payment, and
- In an email SWREG sends to you.
After getting a User Code, how do I take the test?
Click on “Login” at the top of the home page, then, you will be prompted to enter your User Code.
If you are using a code purchased by a group, you will be further prompted to enter a User Name and Password. This User Name and Password will be unique to you and only known by you. If you lose them, we cannot retrieve them for you so write them down.
How do I return to the summary page showing the test results and occupations I identified?
Click on “Login” at the top of the home page, then you will be prompted to enter your User Code.
If you are using a code purchased by a group, you will be further prompted to enter a User Name and Password. You will automatically be sent to the page where you last ended your test session.
How do I learn more about the research foundation for each test?
Please see these online articles:
The Career Key’s online manual
How do I know this (Career Key) is a good test?
The Career Key Canada’s online manual
The Self-Employment Key Research
After I finish The Career Key test, how can I explore and learn more about additional occupations that match my personality?
At any time, without charge, you can identify more matching occupations with links to career information about each one by visiting our website article, “Match Your Personality with Careers.” (Canadian version) Self-Employment Key test takers also have free access to this article.
Who has access to my Career Key results?
You or anyone to whom you give your User Name and Password. Please see Career Key's privacy statement.
How do I make a group purchase of multiple test-takings?
Visit this page for details. You can also visit our eBookstore to make Group purchases for any of our tests.
Who is SWREG?
SWREG is Career Key's online payment vendor. For questions about any Career Key product you purchased, please email productsupport@careerkey.biz with your order number (U[number]).
Troubleshooting
My User Code does not work.
User Codes expire 90 days after you take the test, or where applicable, 12 months after your group purchased the code – whichever comes first. If these scenarios do not apply to you, email product support with your order number (U[number]) or email address used to purchase the test.
I never received an email from the payment vendor SWREG with my User Code.
Check your email filters to make sure the SWREG email was not mistakenly filtered out.
If you use PayPal and give SWREG a different email address than the one you have on file with PayPal, you will not receive your SWREG email.
Email product support with your order number (U[number]) or email address used to purchase the test.
I received an email from SWREG saying that my order could not be processed.
SWREG handles our purchasing process. If your credit card is expired or you do not provide up to date contact information, your order will not be processed unless you contact SWREG to make other arrangements.
I took The Career Key test using a Group Code. I lost my User Code.
Email product support with your order number (U[number]) or email address used to purchase the test.
I lost my User Name and/or Password.
Career Key is unable to provide support for lost user names or passwords. You will need to retake the test.
I was stopped from completing the test, either I received an error or my browser unexpectedly closed.
Check to make sure your browser preferences have checked “Javascript enabled.”
Login using the link on our home page and entering your User Code. You may be prompted to enter a User Name and Password. You will automatically be returned to the place in the test where you left off.
If you do not see your question answered here, please email product support. We make every effort to respond within one business day.
Using our Online Store & Purchasing ePublications
How do I purchase an ePublication?
- Select the ePublications you want from The Career Key’s Store,
- Pay in a variety of ways and currencies,
- From the confirmation screen, click instantly on your personal download link (you will also receive the same via email shortly thereafter),
- Save the publications to your computer, and
- Read them on your computer or print to read.
How do I get Adobe Reader? Just click here to download to your computer. It is free.
How do I download an ePublication I purchase?
When you receive your payment confirmation screen from our payment vendor SWREG, you will receive a link to click on to download your ePublication. You will also receive an email from SWREG containing the link.
What do I do if I cannot download an ePublication?
Email product support with your order number (U[number]) or email address used to purchase the ePublication and we will provide it to you via email.
Is it safe to download my ePublication?
Yes. You won't download anything harmful, like a computer virus.
How do I read an ePublication?
Two ways. First, you can read it on your computer; all you need is Adobe Reader. If you buy an e-book, you will be able to navigate around the book by clicking various links, just as if you were on the Internet. It will also have links to key websites. Or, second, you can print your publication out and read it that way.
Can I really print out my book or document?
Yes, as long as you follow the guidelines. With most e-books on the market, this is not permitted or possible. We trust that you will not do any unauthorized copying -- violating the copyright. With Career Key publications, you are permitted to make individual, personal copies -- in some cases, more. Read the "Terms and Agreement" guidelines at the time of purchase or visit our "Purchase Agreement."
Is it safe to pay online?
Yes. The "https" in your browser shows that our payment vendor SWREG's website is encrypted to the highest standard. SWREG is a subsidiary of Digital River, one of the largest e-commerce providers in the world. At the bottom of your ordering page, you will see the padlock symbol and confirmation of SWREG's daily security monitoring through McAgee and Geotrust.
What are the advantages of ePublications?
There are several. You can buy and receive them immediately with your computer; no wait for shipping. You can view them wherever you wish from a laptop computer. The e-books have links that help you navigate and access valuable websites on the Internet. They are written by a respected author in the career counseling field. Your purchase supports the Career Key website, a free public service that daily helps thousands of people. And, unlike most e-books or e-documents available, you can print out Career Key ePublications.
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